MG India Ranks No.1 in Customer Service – JD Power Study

Ranking at No. 1, MG Motor India scored 868/1,000 points, while Hyundai came second with 845 points. Kia is third with 831 points.

The respondents include car buyers who made a purchase from January-December 2021, with the exclusion of April-June 2021 owing to the severe pandemic condition.

MG India has also ranked highest in the J.D. Power 2021 India Sales Satisfaction Index Study. It has scored 881/1000 points, followed by Toyota at 877 points and Hyundai at 875 points.

The owners’ satisfaction with sales process is measured on six factors- Delivery process (20%); Dealer facility (18%); Paperwork completion (17%); Working out the deal (15%); Sales consultant (15%); and brand website (14%).

MG debuted in India with the Hector in 2019. Today, its lineup also includes Hector Plus, Gloster, Astor and updated ZS EV.

Next. we expect MG Motor India to launch an updated Gloster with petrol engine option and Level-2 ADAS