In a welcome development, a Tata Motors dealer refunds the full amount to the Safari owner who had complained that the dealership sold him a second-hand defective car. We had reported this case a few days ago. Safari is the flagship model from the Indian auto giant. Owner, Laxminarayana Sabbani, had purchased the top Accomplished+ DK (AT) variant which has an on-road price of around Rs 34 lakh. However, after he encountered some issues, he found out that the SUV was already sold to someone else and had been in the workshop a few days for the same problem prior to when he was supposed to take the delivery.
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Dealer Refunds Full Amount to Tata Safari Owner
For the uninitiated, the complaints by the owner included the malfunctioning of the mood lights and smoke emerging from the roof. While inspecting the SUV, the service staff informed him that there was a short circuit in the wires. Needless to say, the dealer thought that it was not a huge issue and persuaded the owner to take the delivery regardless. But the owner dug a little deeper and found out that the job card of the SUV was opened just a week prior to the day when he was supposed to take the delivery. As a result, he was shocked to learn this and demanded a full refund.
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Resolution
In the latest reports, the owner mentioned that the dealer agreed to a complete refund. The CEO of Select Cars in Chandranagar, Telangana got in touch with the customer and helped him throughout the process. The owner mentions, “After meeting with Mr. Vijay Bhasker Raju, the CEO of Select Cars, as a rare case they have agreed to refund the full amount of the car. I am grateful that he understood our plight and agreed to help our cause. Despite being busy, he gave us a considerable amount of time to address our concerns. He explained to me in detail the refund process and assured me that he would make the process smooth and resolve everything related to this.” He also confirms that Mr. Saravan, Senior General Manager – Service Operations also assisted him in ensuring a smooth resolution.
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Author’s Note
We appreciate the endeavours and assistance of the senior-level dealership officials. When a customer decides to purchase a car, they must not find themselves in a position where they question their decision. Having a vehicle should ease one’s life. Hence, when people face agony and frustration due to any reason after buying a new vehicle, it can affect the image of the carmaker. Therefore, carmakers must strive to ensure that such a situation never arises. If it does, an immediate rectification is of the essence.
