The Vietnamese auto giant is about to commence its operations in India with its global electric SUVs
VinFast has signed a deal with ‘Global Assure’ to strengthen its customer service network in India as it plans to start selling EVs here. At present, the Vietnamese car marque is embarking on its next growth phase through rapid expansion of its distribution and dealership network globally and increasing its manufacturing capacities with a focus on key markets across North America, Europe and Asia. VinFast is a part of Vingroup JSC, which is one of Vietnam’s largest conglomerates. For now, let us take a look at the details here.
VinFast to Strengthen Customer Service Network Across India
For the uninitiated, Global Assure is one of the most trusted customer service providers in India. As a part of this partnership, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24×7 Call Centre, nationwide Roadside Assistance (RSA), Mobile charging solutions, and on-demand Mobile service operations. The customers can easily reach out with their problems via a toll-free number and a dedicated email address. In fact, the comprehensive service portfolio will incorporate:
- 24/7 Customer Support – A dedicated call centre staffed with trained professionals to address customer queries and provide immediate assistance around the clock.
- Nationwide Roadside Assistance – Emergency roadside support services are available across India, ensuring customers are never stranded regardless of location.
- Mobile Charging Solutions – On-demand mobile charging services to provide convenient charging options wherever customers may need them.
- Mobile Service Operations – A dedicated fleet of emergency support mobile Vans is equipped to ensure prompt on-site visits and assistance to customers during unexpected breakdowns for basic repair needs
Commenting on the collaboration, Mr. Pham Sanh Chau, VinFast CEO Asia, said, As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in the Indian market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure’s strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers.”
Similarly, Manish Vij, Co-founder & CEO, Global Assure, said, “We are excited to be the trusted partner of VinFast’s customer support in India. With Global Assure’s extensive expertise in a deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service, making every journey smoother, safer, and more reassuring for VinFast owners.
Also Read: Vinfast VF 6 Set to Enter Indian Premium Electric Car Market