The incidents of horrible service experiences with Tata Motors just don’t seem to stop surfacing. Tata has received massive backlash on the internet from the customers who have been quite vocal about their pathetic service experience with Tata Motors. Irrespective of where you are in the country, the Tata Motors service workshops just have this unprofessional attitude towards the customers. This is a massive shortcoming in the operations of Tata Motors, especially when it is aiming at grabbing a 10% market share in our market. If it really wants to compete against the giants in Maruti Suzuki and Hyundai, it needs to be so much better in how to deal with the customers. Currently, however, Tata seems to be moving in the opposite direction. People are beginning to avoid buying a Tata car just worrying about the aftersales services of the carmaker. Recently, we reported a dealership-level fraud suffered by a Tata Safari owner in Punjab. Also, we have told you about a Tata Harrier owner who has shared troublesome ownership experience. Now, we have a video of a Tata Nexon owner has had to face a horrific after sales experience.
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Horrible Service Experience Faced By Tata Nexon Owner
There is a video on YouTube where the subscriber of the channel called the YouTuber to explain his situation. He talks about his brother-in-law who was travelling with his family in a Nexon. On the highway, he experienced error symbols on his instrument cluster and the SUV stalled in the middle of the highway. He was stuck on the highway with his family which is not ideal. He contacted the nearest Tata Motors dealership but he could only talk to someone after 2 hours. They assured him that they will send in someone to check the vehicle or to tow it away to the workshop if needed. However, there was no one. Shockingly, the help arrived after he called another dealer after 12 hours which is totally unprofessional.
After that, they took the vehicle to the service centre and informed the owner that there has been some problem with the coolant and water getting mixed up. But the next day, he was told that there is a problem with the engine and it will take around 5 days to get things sorted. The owner asked if they could provide a vehicle in the meantime. Initially, the dealership agreed but later didn’t provide the Nexon owner anything. After 10 days it was found that there was an issue with the engine and a complete engine replacement had to be done. Tata has to take these things seriously and put tight scrutiny on the operation of its dealerships by taking the customer feedback if they want to improve their aftersales services. Or else, Tata stands to lose the customers as they have plenty of options in every segment.
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