Maruti Grand Vitara is a mid-size SUV that aims to dislodge or at least, dent the domination of the Korean carmakers in the space namely Hyundai and Kia.
A video has surfaced on the internet which captures real-life service experience issues of a Maruti Grand Vitara owner. Maruti was not present in the mid-size SUV segment in our market which is why it launched the Grand Vitara. The segment leaders are Hyundai Creta and Kia Seltos. Recognizing the opportunity in this fast-expanding segment, Maruti decided to take action. That resulted in the creation of this SUV in parnetship with Toyota which has been doing well ever since its launch. However, there are a few glitches with the dealership experience which are highlighted in this post.
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Maruti Grand Vitara Service Issues
This video has been uploaded by Ansh Vlogs on YouTube. He interacts with the owner of the SUV. There were multiple issues with this SUV. The owner informs the viewers that at the time of delivery, he noticed dents on the tailgate of the SUV. He had arrived at the dealership with all his relatives. At the time, the dealership staff told him that he should take the delivery and that the boot gate will be replaced later. They didn’t even provide the invoice to him which is beyond comprehension.
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He took the delivery but kept contacting the dealership for boot gate replacement the following days. However, the staff hesitated somehow and kept putting it off. The owner was left with no option but to escalate the matter to higher NEXA officials. After they got involved, the lies of the dealership were unearthed. They had told the owner that the part is available for replacement, took the vehicle but then said that the part was not available. They also took the vehicle to a different location than what was informed to the owner. All these lies created frustration for the owner and understandably so.
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Finally, after the higher officials got involved, the matter was resolved. They promised to replace the vehicle since it also had other issues regarding the brakes and airbags. In the end, the owner got a new SUV and the dealership threw in a few accessories like anti-rust coating, etc. to compensate for the damage caused to the owner. Also, the matters with respect to the number plate and loan transfer were handled by the higher authorities. The owner advises people to not transact with Rohan Motors NEXA Greater Noida. Oftentimes, the dealerships cause problems and not the brand itself which is why it is important to highlight the issues on public platforms.
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