The Vietnamese car marque wants to ensure a holistic customer experience once it starts selling cars in our country
The VinFast aftersales service network will be backed by the prominent collaboration with mTVS in India. mTVS is a leading automotive service provider in the country. VinFast has been teasing multiple EVs from its global portfolio. These range from compact to large SUVs. However, it wants to choose wisely as to which models it wants to start with in a price-conscious and tough market like India. In any case, it might be familiar with the Indian sensibilities as part of its market research. For now, let us take a look at the details of this case here.
VinFast Signs mTVS for Robust Aftersales Service Network
VinFast Auto India is the Indian arm of the global electric vehicle manufacturer VinFast. myTVS is one of India’s well-known automotive service providers. The collaboration will help VinFast set up 120 Extended Service Workshops. These workshops will support the company’s after-sales operations and make maintenance more accessible for customers. VinFast is also working on building its own dealership and service network in India. The partnership with myTVS adds to these efforts by strengthening the after-sales and charging network. The goal is to ensure customers have easy access to maintenance and repair services.
Through this agreement, myTVS will provide service coverage for VinFast customers across India. The workshops will be equipped with genuine parts and modern diagnostic tools. Technicians will receive special training to maintain service quality. This partnership is part of VinFast’s preparation to enter the Indian electric vehicle market. Both companies plan to work together on expanding the service network, training staff, and improving customer support. The move reflects VinFast’s focus on building a reliable and accessible support system for its future customers in India.
Speaking on this occasion, Mr. Pham Sanh Chau, CEO, VinFast Asia, said, “At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies. This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction. By establishing this robust service infrastructure, we are not only supporting India’s transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability, and exceptional service standards.”
Similarly, Mr Natarajan Srinivasan, CEO, myTVS, said, “We congratulate VinFast as they bring their innovative electric vehicles to India and are delighted to partner with them. We are confident that this unique partnership will enable VinFast to scale growth backed by our technology powered after-sales service platform. This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India’s automobile sector.”
Also Read: VinFast Showcases VF 6 and VF 7 Electric SUVs Across Indian Cities
