About 1 Lakh Maruti A-Star Cars manufactured by Maruti Suzuki before Aug 22, 2009 have a peculiar problem with the fuel pump gasket and o-ring which prevent fuel leakage. This problem comes when the fuel is filled full to the brim in the fuel tank, it creates chances of fuel leakage that can be a safety hazard.
The recall is being conducted proactively by Maruti Suzuki and they are contacting all the customers with potentially problematic cars and replacing the gaskets and o-rings as preventive measure. Most of the customers have not faced this problem as yet as only a few cases have been reported starting November 2009. This problem had been reveled during a quality inspection by Maruti.
This step to recall the cars and replace the parts before it becomes a large problem is a very essential step for reputed brands like Maruti to save its goodwill and trust which people have towards this brand. Maruti is calling its customers and repairing the problem. The cost of the repair is being borne partly by Maruti and Partly by the fuel pump supplier.
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r all a star cars having this problem?
not all, but those manufactured before 22 Aug 2009.
Hi,
My dealer is insiting that he will sort out the issue and dont want to sent the car to Delhi. Is it so? I mean is the dealer can retify the issue locally? Just trying to get it clarified. Would be great to hear ur views.
@Babs
Please call the Maruti customer care and confirm this thing from them ,i can’t give you an answer on this.
customer care number is 18001800180 from any landline phone, you can also email them using this form – http://marutisuzuki.com/contact.aspx
All the respective dealers in the city are found and indicated by Maruti. The dealers will call you in-personnel (incase your A-star needs to be checked). Other A-star customers need not have to worry.
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Maruti A Star Vxi DL9C L 4858 caught Fire, Burnt Completely
Saturday evening on 27th Nov 2010 , when my wife was returning home from office in her car Maruti A-Star VXI ( Regn No. DL9CL 4858) at about 6:20pm , on the traffic signal at Govindpuri, New Delhi while she was waiting for green signal, there was a loud sound from under the bonnet of the car and smoke started coming out. Suddenly there were flames coming from under the bonnet of the car and she quickly escaped from the car. The flames started small and grew and enveloped the car in a deadly inferno. Police and passerby’s stopped & tried to get the fire under control but that could not happen. Finally fire brigade people reached on the spot & controlled the fire. The car was completely burnt & Finally taken to Police Station at Okhla Industrial Area , New Delhi.
The car was recently given to Apra Auto (I) Pvt Ltd, Okhla Phase-I, New Delhi ( Maruti Authorised service Dealer), on 21.11.2010 for regular servicing & received back on 24.11.2010 at about 7:00 pm. The Vehicle was not used on 25th Nov, but was used on 26th & 27th Nov for going & coming back from Office at Janpath.
The burnt car is now lying at Apra Auto(I) Pvt Ltd, Okhla phase-I, New Delhi.
I have also read & heard that there was some design fault in fuel pump of A star, as accepted by Maruti. We need answer from MUL after complete Investigation of the vehicle at Apra Auto (I) Pvt Ltd, Okhla Phase I, New Delhi.
Was it a manufacturing defect, Result of faulty engineering or design or negligence on the part of service dealer?
I was told that technical team from Maruti will visit Apra Auto, Okhla & investigate the matter on 29th Nov 2010.
The car & all the documents submitted to Apra Auto(I) Pvt Ltd, Okhla Pahse-I, New Delhi.