The aftersales services are crucial in establishing the faith of the customers in a brand. Skoda would benefit significantly by such positive reviews by its car owners.
A Skoda Kushaq owner has reported some positive interaction with the customer care service recently. Skoda cars are a bit infamous for being difficult and expensive to own. Many people complain about the customer car always being busy as well. However, this time around, things are different. The Kushaq SUV owner has stated his experience on the Facebook page. Let us check out the details of this entire incident.
Kushaq Owner Satisfied With Customer Care
According to his post, he accidentally left the cabin light ON for around three days in his Kushaq. This would naturally lead to the draining of the battery. When he noticed it, the car wouldn’t start. He decided to call customer care. He booked the roadside assistance service through his Skoda app. The customer care was busy with other calls but the owner received a digital link to state his query. After completing some straightforward steps, he was able to successfully lodge his complaint. After submitting his VIN number and other details, he received a call from the agent to explain the exact issue with his SUV. Within 1 and a half hours, the roadside assistance arrived and jump-started Kushaq and asked him to drive for about 5 km to ensure that the battery has been reasonably charged. This is a great example of how well things could function if everyone does their jobs sincerely.
The Skoda Kushaq has been on sale in two engine variants – 1.0-litre TSI and 1.5-litre TSI EVO. The smaller engine outputs a maximum power of 115 PS and a peak torque of 175 Nm, while the larger unit offers a maximum power of 150 PS and a peak torque of 250 Nm. The transmission options for the former include a 6-speed manual and a 6-speed torque converter automatic, while the latter comes with a 6-speed manual and a 7-speed DSG. The prices of the Kushaq start at Rs 10.79 lakh and go all the way up to Rs 17.99 lakh, ex-showroom. The rivals of the Kushaq include Hyundai Creta, Kia Seltos, VW Taigun and the recently launched MG Astor.