This is the perfect example of the quality of Skoda Octavia roadside assistance service. Zac Hollis is famous for being super active on social media and engaging with the public. He gives regular updates and listens to the complaints of the customers. This is a great gesture from the Director of Sales, Service and Marketing at Skoda. Skoda had always suffered from a lack of customer satisfaction when it comes to the servicing and ownership experience. But things are quite different with Zac Hollis, who always tries to come up with solutions to enhance the customers’ ownership experience. Find out how he achieved it this time around.
Skoda Octavia Roadside Assistance
As one can clearly see from the complaint, the owner of the Skoda Octavia required roadside assistance service. When he called the number, he was met with the automated answering machine. It told him that he was the first person in the queue and must wait. However, this continued for over 20 minutes which was, obviously, disappointing. There was a second option to lodge your complaint as well. He tried it by clicking on the link provided by the roadside assistance service. The result was even worse as the link did not function properly and the owner was not able to get his message across. This might be a technical glitch. In any case, the customer was not able to intimate the authorities to send his car for a check-up.
After getting to know about this incident, Zac Hollis sprang into action immediately. The very next day, he ensured that his team gets hold of this Octavia owner and receives the roadside assistance service without any delay. He was approached by one of the partner roadside assistance companies to deal with the situation. They informed the owner that due to rains, they were preoccupied as some cars were stuck in the water and require emergency services. After coordinating with the roadside assistance service partner, the Skoda Octavia owner was able to send his sedan off for the check-up at the nearest Skoda service centre.
This is mighty impressive how Zac Hollis is trying hard to offer the best service experience to the customers. Things like these will definitely go a long way in improving Skoda’s image in our market. That is exactly what is necessary for the Czech maker to carve out a bigger market share for itself.