Ola has finally recalled the S1 Pro EVs to fix the issues with the front suspension. Customers will be able to upgrade to a new fork from 22nd March.
Ola Electric is the largest electric scooter manufacturer in India. The company’s electric scooters quickly became popular among Indian customers. However, there have been too many Ola S1 Pro accidents since its launch. In most cases, the front suspension arms of the electric scooter were broken. After coming up with several explanations, Ola Electric has finally decided to address the issue. Now, all Ola S1 Pro owners can get their front suspension replaced with a more sturdy new double front fork suspension.
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Ola S1 Pro Can Choose to Upgrade to New Front Forks
As per the official statement by Ola Electric, all components of Ola scooters (including the front fork arm) are thoroughly tested under extreme conditions. However, due to increasing concern among users, the company has upgraded the front fork design to enhance its durability and strength. All Ola S1 Pro customers can choose to upgrade to the new front forks. You can book an appointment at your nearest Ola Experience Centre or Service Centre before visiting. This process will be free of cost. The appointment window will open starting 22nd March.
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“Thank you for being a part of Mission Electric. In just over 12 months, the Ola S1 community has emerged as the biggest EV community in India with more than 200,000 members. Recently, there have been some concerns amongst the community around the safety of the front fork arm. We assure you that this is unfounded, At Ola, all components of our scooters including the front fork arm are thoroughly tested under extreme conditions and are engineered with a factor of safety much higher than the typical loads encountered on vehicles,” Ola Electric stated.
“However, as part of our continuous engineering and design improvement process, we have recently upgraded the front fork design to enhance the durability and strength even further. To alleviate any concerns that you or any of our community members might have, we are giving you an option for our customers to upgrade to the new front fork. For a seamless and hassle-free experience, you can book an appointment at your nearest Ola Experience Centre or Service Centre before visiting. This upgrade will be free of cost and the appointment window will open starting 22nd March. We will reach out to you with a detailed process for booking an appointment soon,” the company added.
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Company Finally Seems to Take Responsibility
This is a much-needed step by Ola Electric. The perception of the company’s scooters has not been good for a while. The faulty front suspension incidents have damaged the trust among the owners. Several users joined to create a Change.org petition which requested Ola Electric to rectify the issue of front suspensions breaking. Finally, the company is taking responsibility and addressing customer concerns. However, it remains to be seen how good the new replacements are. The company desperately needs to salvage its image.
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“Dear OLA Electric, We, the undersigned, are writing to express our grave concern and disappointment regarding the recurring issue of suspension breakage while riding your electric scooters. As customers, we have invested in your products with the expectation of a safe and reliable mode of transportation. However, the frequent breakage of the suspension system on your scooters has not only put our safety at risk, but also resulted in costly repairs and inconvenience,” the Change.org petition stated.
“As consumers, we have the right to know about the safety of the products we are considering purchasing. We demand that OLA take immediate action to release a crash test video and conduct regular safety tests, in order to ensure the safety of its customers. As loyal customers, we expect nothing less than the highest standards of safety and quality from your company. We urge you to take immediate action to rectify this issue and to ensure that it does not happen again in the future,” it added.
