In a recent development, the Telangana Consumer Commission has directed electric scooter manufacturer Benling India to compensate a consumer with Rs 10 lakhs after a harrowing incident where the vehicle’s battery exploded. Benling India, a subsidiary of the Chinese electric scooter manufacturer, faced legal action when a scooter purchased in April 2021 unexpectedly burst into flames in February 2023. The consumer filed a complaint under Section 35 (1) of the Consumer Protection Act, alleging negligence on the part of Benling.
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Berling Electric Scooter Seeks Rs 13.5 Lakh in Damages
The complainants sought Rs 13.5 lakhs in damages, Rs 40,000 in legal fees, and either a replacement for the scooter or payment equal to its original cost plus 18% annual interest. Despite sending a legal notice, the complainants received no response from the dealer or the manufacturer.
Commission’s Verdict: The Telangana Consumer Commission, comprising District Consumer Disputes Redressal Commission members Makyam Vijay Kumar and President Gajjala Venkateswarlu, held Benling accountable for determining the cause of the explosion. The Commission noted the manufacturer’s lack of concern and careless handling of the situation.
“It is the duty of the manufacturer to understand the reasons for the explosion and assist the complainants to get recourse for the damages they suffered; however, in the instant case it appears that the manufacturers are least bothered to enquire into the incident and support the complainants despite several communications from the complainants. This prompts us to think over the safety of other similar consumers using the product of the OP NO.1 (Benling),” the Commission said. “If it is persisting in all other vehicles sold by them, they may recall the products and rectify them to avoid potential loss of property and life.” it explained.
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Ex-Parte Order
With both the dealer and the manufacturer failing to respond to notices, the Commission passed an ex-parte order, emphasizing the manufacturer’s statutory liability under the Consumer Protection Act. The order directs Benling to pay Rs 10 lakhs in compensation to the complainant.
This case serves as a reminder of the importance of manufacturers addressing product defects responsibly. Benling’s negligence and failure to respond to complaints resulted in a significant compensation order, highlighting the need for companies to prioritize consumer safety and satisfaction.
