In a world where we come across terrible service of a car every day, this Hyundai dealer has a way to ensure transparency. The Hyundai dealer decided to live stream the entire service procedure directly to the Venue owner who was seating at home. This has redefined the definition of servicing your car. Customer and service experience is where Hyundai differentiates itself from the other carmakers and this will further strengthen the image of the brand. This was shared on the Team-BHP forum and received wide applause from the members. Here are details of this unique experiment.
Hyundai Dealer Offers Unique Car Service Experience to Venue Owner
The Venue owner shares that the user experience has been greatly enhanced by doorstep pickup and delivery of the vehicle in addition to this live streaming of the actual servicing. One has the flexibility of staying at home or going to the office while you receive the link to the stream per email. You can watch your car getting serviced from anywhere at your convenience. This dealer is located in Goregoan and is named Modi cars. The owner explains that he witnessed the tyre removal, alignment, oil draining, refilling, AC and engine bay cleaning. This provides the customer great transparency of what is being done in the cars without having to stand in the way of the mechanics in the workshop physically. Many people in the forum suggest that this should become a standard practice for the industry. Every carmaker should follow this.
We have been hearing crazy stories about the service experiences of the customers recently. There have been plenty of cases where the mechanics have allegedly caused damage to the car intentionally or otherwise but refuse to accept their mistake because there is no evidence. In some other cases, the car owners have been charged money for the things that have not actually been changed or repaired in their cars. We know that these things are still possible with the live streaming service. But at least, some sort of peace of mind could be provided to the customers with this service. Hyundai has always been mindful of its customers getting the best service experience for any car and this dealer represents the brand’s idea in reality.