Regulars here are likely to remember that we recently talked about a brand-new Compass that suffered from a front suspension failure while on its way home from the dealership. Thanks to this incident, Jeep India drew a lot of flak for selling a sub-standard product in spite of the premium pricing. Now, however, the company has announced that it will replace the aggrieved customer’s vehicle with a brand-new vehicle totally free of cost. We applaud this move and feel that such measures go a long way in improving the brand image of a company.
ALSO READ- SHOCKING! Front Wheel of New Jeep Compass Being Driven Home from Dealership Comes Off!!
As per the owner of affected Compass, he was driving home after taking delivery of his new car from Mahesh Motors, Guwahati. On the way to Duliajan, near Nagaon, the car broke down as the left-hand side front wheel got disconnected and came off. Jayanta was fortunate enough to prevent any sort of mishap from taking place. As per him, this incident happened just 3 hrs/172 kms after taking the delivery.
Here’s what an official statement issued by Fiat Chrysler Automobiles (FCA) India reads-
The FCA customer service team attended to Mr. Phukan as soon as we were informed about the incident, and we resolved the issue within 24 hours. We are investigating this incident thoroughly and are not aware of any other instances. Nonetheless, we are immediately reviewing and reinforcing our quality assurance activities to further ensure the quality of our vehicles in the marketplace.
We, at CarblogIndia, are really happy that the company was quick to address this issue.
Here’s what an official statement issued by Fiat Chrysler Automobiles (FCA) India reads-
The FCA customer service team attended to Mr. Phukan as soon as we were informed about the incident, and we resolved the issue within 24 hours. We are investigating this incident thoroughly and are not aware of any other instances. Nonetheless, we are immediately reviewing and reinforcing our quality assurance activities to further ensure the quality of our vehicles in the marketplace.