An unprofessional service experience and suspicious range claims by Tata Motors for the Nexon EV have been brought to light by yet another disappointed Nexon EV owner. In recent times, Tata Motors has become infamous for providing an unprofessional and poor customer service experience. There have been multiple incidents of unprofessional behavior by the customer care executives, mishandling of vehicles in the event of service of the vehicles, range of the Nexon EV, to name a few. Although Tata claims that it has worked a lot on improving the quality of its service network, little seems to have changed on the ground. The major issues with Tata Motors, in general, and Nexon EV, in particular, revolve around two main themes, which we are going to discuss in this post.
Unprofessional Service Experience
Many customers have raised this complaint in the past that the drivers and workers who take the vehicles inside the service centre don’t take care of the vehicles. They handle the cars roughly and drive carelessly. Many times, these personnel have caused scratches to the vehicles while driving recklessly inside the service workshop. There have been vehicles that have suffered paint wearing and exterior defects as well. Currently being the third-largest carmaker in the country, this is something very serious. If you want to keep operating in our market, customer satisfaction has to be at the top of your priority list. Otherwise, over time, you will surely lose your valuable customers.
In the emails exchanged between the Nexon EV owner and the concerned department at the Tata Motors dealership, one can clearly see that there have not been timely replies to the queries being raised by the owner. On a few occasions, the correspondence between the authority and the staff at the dealership seemed lacking. As a result of this, the EV owner had to repeat his complaint to the workers all over again. All these instances reflect the unprofessionalism followed by the service staff of Tata Motors.
Tata Nexon EV Range Issue
The other growing concern over the Tata Nexon EV is the actual range/mileage that the customers are getting. Tata claims an ARAI rated 312 km range on a full charge of the EV. But these are under particular circumstances. The on-road or the real-world range is always lower depending on the use of the AC and driving mannerisms. Still, one expects the range to lies somewhere around the 250 km-mark with relaxed driving and auto AC. But the owner has tested the vehicle multiple times only to get the mileage well below that figure. In the screenshots, one can clearly see that the distance to empty shows 88 km with 55% battery and 66 km of 45% battery remaining. These are shockingly low figures and range anxiety is obvious.
Apart from the Nexon EV service and range issues, there are other problems related to the connected car tech app as well. The owner has mentioned it repeatedly to the service centre but they were unable to locate the issue and suggested that things will be better with the software update. But that also was not fixed. If Tata Motors wants to establish itself as a leading car manufacturer in India, it is imperative to take this customer experience seriously and ensure that such things don’t happen again. With so much competition in the market, it is only Tata Motors that stand to lose customers if these issues persist.